Registering a Deviation¶
Overview¶
A Deviation Report is the central record in Dynapro Quality Management. Register one whenever something goes wrong — a defective item, a customer complaint, a vendor error, or an internal process failure — so it can be classified, investigated, and resolved.
Creating a Deviation Report¶
- Open Deviation Reports from the role center, or use the Deviation Report quick-create action on the Order Processor Role Center.
- Choose New. The report is numbered automatically from the configured No. Series.
- Fill in the reporting details described below.
- The report is saved automatically as you fill it in — there is no separate "submit" step.
Reporting details¶
| Field | Description |
|---|---|
| Registered By | Defaults to the current user's salesperson code. |
| Registration Date | Set automatically when the report is created. |
| Location | The location where the deviation occurred. |
| Equipment Category / Equipment | The equipment involved, if any. Selecting a category filters the equipment list to that category. |
| Internal Process | The internal process/workflow step in which the deviation occurred. |
| Internal Deviation | Marks the deviation as internal rather than originating externally (customer/vendor). |
| Error Code | Classifies the type of error. See Classification Setup. |
| Description | Free text describing what happened. |
| Affected Item | The item affected, with its description shown automatically. |
| Serial No. / Lot No. | Only editable if the affected item uses serial or lot tracking. |
Customer and vendor details¶
If the deviation relates to a sale or purchase:
- Set Sell-to Customer and the Customer Complaint flag if a customer reported the issue.
- Set Buy-from Vendor and the Vendor Error flag if a vendor caused the issue.
Linking a Sales/Purchase Order fills these in automatically
Linking a related Sales Order or Purchase Order (see Photos & Related Documents) automatically populates the Sell-to Customer or Buy-from Vendor field. Removing the link clears it again.
Deleting a Deviation Report¶
Deleting a Deviation Report also deletes its related Technical Drawing lines and Related Documents. Attached photos and standard document attachments are cleaned up as well.