Customer Communication¶
Overview¶
When a deviation affects a customer, use these fields to record when and how it was communicated, and what the customer said in response.
Recording the communication¶
| Field | Description |
|---|---|
| Reported to Customer Date | The date the deviation was reported to the customer. |
| Customer Response | Only editable once Reported to Customer Date is set. Values: (blank), Accepted, Rejected. |
| NCR Number | An external Non-Conformance Report number the customer may reference. |
Where this fits in
Customer Response is separate from Item Disposition (see Disposition & Severity) — Disposition records what happened to the goods internally, while Customer Response records the customer's reaction to how the deviation was handled.
Cross-referencing posted invoices¶
If the deviation relates to a posted sale, link the Posted Sales Invoice as a related document (see Photos & Related Documents). The standard Posted Sales Invoices list shows the Order No. column so the invoice can be traced back to its originating sales order.