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Dynapro Service Management

Dynapro Service Management is a Business Central app by Dynapro AS. It enhances the standard Business Central Service Management module with faster service order handling, operating-hours tracking, delivery and purchase status visibility, warehouse cues, customer email notifications, and service reporting — so service teams keep orders moving without extra manual work.

New to Dynapro Service Management?

Read the Overview first. Administrators should start with Setup & Permissions to enable the module and assign permissions.

For dispatchers and technicians

Day-to-day service order work.

  • Service Order Lines

    Build order lines faster with copy, service agreement, BOM explode, and posting helpers.

    Work with order lines

  • Service Item Groups & Components

    Predefine component lists on service item groups and copy them onto service items.

    Manage components

  • Operating Hours

    Register machine running hours on service items, with a per-group policy and reminders.

    Register hours

  • Service Item Status & Warranty

    Track operational status, toggle warranty, and get warnings when a machine is not operational.

    Status and warranty

  • Purchasing & PO Warnings

    Order parts from the availability check and get warned when purchases arrive late.

    Purchase parts

  • Customer Notifications

    Send registered, allocated, and finished emails to customers at each service milestone.

    Notify customers

For warehouse and service managers

Delivery readiness, reporting, and configuration.

  • Delivery Status & Warehouse

    See which orders are ready for delivery, and use warehouse and role-center activity cues.

    Track delivery

  • Reports & Credit Memos

    Print the service report, add an internal work description, and create credit memos from invoices.

    Reports and credits

  • Setup & Permissions

    Enable the module, configure behaviour, select report layouts, and assign permission sets.

    Set up the app

How the pieces fit together

  1. An administrator enables the module and sets defaults in Setup & Permissions.
  2. Dispatchers create and build service orders faster in Service Order Lines, using Service Item Groups & Components.
  3. Technicians register Operating Hours and monitor Service Item Status & Warranty.
  4. Missing parts are ordered in Purchasing & PO Warnings; warehouse staff watch Delivery Status & Warehouse.
  5. Customers are kept informed by Customer Notifications, and the job is documented in Reports & Credit Memos.